IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	15 days ago
Southwark	Login	16 days ago
Radstock	Website	1 month ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harald Hadrada (@HaraldHadrada2) reported 6 seconds ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  J.Hick (@Hickbcfc) reported 12 seconds ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  Mouse Pillow (@ChazWood5) reported 1 minute ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  gin&pinklemonade (@Woodywudpeck) reported 2 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  richard rooke (@bigrooke85) reported 6 minutes ago

  @maisielatto @IGcom This is a serious issue that needs to be addressed. Why i:sn't anyone talking ab.out it? the link is on my TL - I retweeted it!;[

• 
  NNNuman (@numann14) reported 12 minutes ago

  @IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.

• 
  KhanSahiba (@KhanSahibHu) reported 13 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  ForGodsGlory (@MojoSnowman) reported 14 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  IG Client Help (@IGClientHelp) reported 18 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  smudgedan (@Smudgedann) reported 19 minutes ago

  Taken some $JAGX at $1.5. May have further to fall but is down from a year high of $61 and now a market cap of $3m. Available online with @IGcom which was surprising given its size. Met the company a few weeks back and the forthcoming FDA trial should prove a good catalyst

• 
  Penny Share Trader (@Penny_Shares) reported 22 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Guy de Jonquières (@guydej1) reported 23 minutes ago

  @IGcom @ChrisB_IG Link is broken.

• 
  richard bayliss (@rbaylis256) reported 24 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  Casino Capital (@CasinoCapital) reported 26 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Terry and a turtle (@terryrus99) reported 31 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  gin&pinklemonade (@Woodywudpeck) reported 32 minutes ago

  @IGcom @IGSquawk ..I can't access your financial spreadbetting account ..message says "Bad request" ...any reported issurs please .I need to access my account on my laptop

• 
  King (@KK39072403) reported 32 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Mr Downs (@MrD23English) reported 33 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  scottie (@dingle1964) reported 33 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Sengoku (@Sengoku21524499) reported 38 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  #TPAE (@TpaeSkinnykat03) reported 38 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Rosen (@AZMIH_Rosen) reported 39 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  KryptoBeast (@BeastKrypto10x) reported 44 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  rohitchad18 (@rohitchad18) reported 46 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 47 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Jess-No flags because I actually am British (@JessSalop) reported 51 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Les Norton (@Les_NortonAU) reported 53 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Matt (@MattySP500) reported 55 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  shaun.russell (@shaunie233) reported 56 minutes ago

  @IGcom Thk **** thought it was going to be hugh grant

• 
  Trader nomad (@trader_nomad) reported 60 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous